Case studies

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  • Changes in the Pipeline (B)
    British Petroleum (BP) is a large multinational petroleum company with interests and activities spread across 70 countries. In September 1992, BP Oil Australia and New Zealand (BPOAZ) completed the second stage of an exercise in Business Process Redesign (
  • Changes in the Pipeline (C)
    British Petroleum (BP) is a large multinational petroleum company with interests and activities spread across 70 countries. In April 1993, BP Oil Australia and New Zealand (BPOAZ) completed the third stage of an exercise in process redesign as part of a st
  • Changes in the Pipeline: BP Oil Australia and New Zealand VIDEO
    This video is designed to be used as an adjunct to events described in the "Changes to Pipeline" series of case studies (CL297; CL316 and CL317) relating to BP Australia and New Zealand's (BPOAZ) experiences with Business Process Redesign between 1991 and
  • Chloride Batteries Australia (A)
    Concerned with quantitative consumer research relating to car batteries.
  • Chloride Batteries Australia (B)
    Follow-up on the (A) study.
  • Chocolate Sweets
    The case covers a dispute involving the reduction in working hours which is outside the wage indexation guidelines. The company opposes any reduction in hours, dismisses over half its workforce and takes legal action in the Supreme Court against the union
  • City Link
    City Link, a toll road in Melbourne, relies on leading-edge technology to collect tolls. The case traces the design and development of the technology.
  • Clairmont City Council Land Information System Project
    This case study focus on the formulation and implementation issues of an information systems strategy at a municipal council authority. It examines the role of the I.S. Department within the broader organisation and how the organisation tried to link Counc
  • Closure of Allambie - Death of an Organisation
    Allambie, a reception centre for young people run by Community Services Victoria, closed in mid-1990 after a phase-down period of several years. The case describes difficulties experienced in the closure, primarily from Allambie's perspective, and the way
  • Cochlear Pty Ltd - Early Stage Financing
    The CEO of Cochlear, a company that is a subsidiary of Nucleus Limited, formed to commercialise a novel cochlear implant medical device technology spun out of the University of Melbourne that will help deaf people to hear, considers which of two potential